FAQs

Bobbleheads: A preliminary design draft is provided within 2–3 business days. Once the draft is approved, production progress photos and a proof are provided within 6–9 business days. After the proof is approved, the remaining production steps begin. Production time for the remaining steps: 4–7 business days.

Plush Dolls: Design proofs are provided within 5–7 business days. Production begins after the proof is approved. Production time: 6–8 weeks for custom designs; 2–4 business days for standard designs (in-stock items).

3D Pet Frames: A finished photo proof is provided 4–5 weeks after production is complete; Whole Body 3D Pet Clone: A finished photo proof is provided 5–6 weeks after production is complete; Felted Pet Hoop: A finished photo proof will be provided within 3–6 business days; Pet Face Keychain/Leather Pet Face Keychain: A finished photo proof will be provided within 7–12 business days. Shipping begins after proof approval.

Stamps & Embossers / Mugs & Phone Cases: Design/rendering proofs will be provided within 1–2 business days. Production begins after proof approval; production time is 3–5 business days.

Ink Rubbing Art / Vintage Porcelain Jewelry & Art: Production time is 3–10 business days.

Delivery Schedule: Once the proof is ready, we will notify you via email. You will have two days (48 hours) from the time of the notification to request revisions or approve the proof. If revisions are needed, the revised proof will be provided within 1–5 business days. If we do not receive a response from you within two days (48 hours), we will consider the proof approved and begin production. Once production is complete, we will send you photos of the finished product for confirmation before shipping. You will then have two days (48 hours) from the time we send these photos to provide confirmation. If we do not receive a response within two days (48 hours), we will consider the order confirmed and proceed with shipping. All packages are estimated to arrive within 10–20 business days after dispatch, and all orders include trackable shipping information. The time it takes to receive your custom item depends on the options you select and how quickly you approve the proof and the final product. Estimated delivery times do not include weekends, holidays, or customs clearance delays.

When checking out on Storiu.You can select your preferred timeframe for receiving your custom item. Each item is carefully handcrafted, and while we will do our best to meet your expected delivery date, we cannot guarantee an exact timeframe.

Bobbleheads: No cookie-cutter bodies, no one-size-fits-all designs—your pose is uniquely yours. We offer fully customized full-body bobbleheads. Please email at least one clear, full-body, front-facing photo to info@storiu.me. Completely customized for your photo. You may also provide a headshot or close-up photo, along with a description of your desired outfit, pose, or other visual elements, or submit reference photos to highlight any specific details you wish to emphasize. Select any additional options as needed to complete your order.

To order a custom plush doll, email reference photos or sketches (front/side/back views preferred) to info@storiu.me. Include any specific details and select additional options as needed.

3D Pet Frames/Whole Body 3D Pet Clone/Felted Pet Hoop/Pet Face Keychain/Leather Pet Face Keychain:

Pet photos must meet the following requirements:
Take clear photos in natural light, ideally at your pet’s eye level.
Provide a photo of your pet in a crouching position to best show their features.
Take close-ups to highlight your pet’s unique features.
Ensure the photo is clear and all features are visible; missing features cannot be added.
Use photos where the fur color matches your pet, as lighting can affect accuracy.
Send your pet photos meeting the above requirements to info@storiu.me. Select additional options to complete your order.

Email a clear photo, text, or design file to info@storiu.me and select your options to complete your order.

Choose your desired artwork, select options, and complete checkout.

For all products, after you complete checkout and we receive your order, we will confirm the details with you before production begins. We have a dedicated team that reviews the photos in your order. If there are issues with your photo that could affect the quality of your custom item, we will notify you via email as soon as possible. If we do need you to provide a new photo, this may extend your delivery time by a few days.

Stroiu’s custom design process is efficient and customer-centric, with a focus on satisfaction. For best results, provide clear, high-resolution color files in .PNG, .JPG, or .PDF format.

Bobbleheads: We use non-toxic, multi-colored, and easily moldable polymer clay to create our bobbleheads. The finished products feature vibrant, lifelike colors that require no additional painting; they are durable and fade-resistant. In contrast, some suppliers use low-cost polyester resin and rely entirely on spray painting, resulting in products that often lack finesse.

Plush Dolls: We use ultra-soft, short-pile fabric filled with eco-friendly PP cotton. The fabric feels soft and gentle against the skin, resists shedding, and is safe and odor-free.

3D Pet Frames/Whole Body 3D Pet Clone/Felted Pet Hoop/Pet Face Keychain: All pet plush toys are handcrafted using plush fabric. Our design studio offers hundreds of different materials, yarns, and textures to choose from. We select the most suitable fabric based on your pet’s unique features. Through extensive experience, we’ve found that a combination of natural wool, polyester, cotton, and acrylic yields the most accurate likeness; however, the final fabric selection will be based on the pet photo you provide.

Leather Pet Face Keychain: Made from genuine vegetable-tanned leather;

Embosser / Wax Seal Stamp: The pattern-imprinting section is crafted from precision-machined brass;

Acrylic Rubber Stamps: Made from premium acrylic and high-quality rubber;

Wooden Rubber Stamps: Crafted from premium wood and high-quality rubber;

Ink Rubbing Art: Features authentic rubbings of ancient bricks, using premium raw Xuan paper and natural rubbing ink;

Vintage Porcelain Jewelry & Art: Made from antique porcelain shards passed down through generations in China from the Ming and Qing dynasties to the Republican era, as well as fragments of folk kiln tableware, primarily featuring classic glaze colors such as blue-and-white, pink-and-white, monochrome, and Longquan celadon. All porcelain fragments are non-archaeological, non-site-specific, non-cultural relic-grade, and legally circulated folk antiques. Having been naturally passed down through the ages, they feature lustrous glazes and a rustic patina. Crafted through hand-cutting, meticulous polishing, and silver or alloy inlay techniques, these pieces do not fall under China’s national cultural relics regulations and represent artistic accessories that blend intangible cultural heritage creativity with the aesthetics of antique porcelain.

 

Since all Custom Human Dolls & Custom Pet Dolls are entirely handmade, each piece is individually sculpted by hand. We cannot guarantee an exact 100% replica of the photo, nor can we achieve the absolute uniformity of machine-mass-produced items. We offer reasonable modifications until you are satisfied.

Bobbleheads: Our bobbleheads are not mass-produced via 3D printing; they are purely handcrafted works of art. Due to the limitations of the handcrafted process, it is sometimes impossible to capture every subtle facial feature of the real person 100%. We will do our best to capture both the likeness and the essence, recreating your facial features and expression, but we cannot achieve an exact 1:1 replica of every detail. Additionally, our designers will incorporate a touch of cute, cartoonish style—a hallmark of handcrafted custom dolls. It is precisely this playful, cartoonish charm that makes the dolls more fun and meaningful as gifts, and is why they are so beloved. While we cannot achieve machine-like precision, our artists will do their utmost to create a highly accurate, unique, and lively likeness for you. All doll heads we produce can bob, at no extra charge. If you prefer a head that does not move, please note this in your order.

Plush Dolls: Our plush dolls are produced after a design sketch is finalized. The final product is strictly crafted according to the approved sketch, ensuring that the appearance, expression, and color scheme are virtually identical to the sketch. As these are handmade, slight variations are normal and part of the craftsmanship. However, the overall accuracy and resemblance are very high.

Custom Pet Dolls: All custom pet products are entirely handmade, and each piece is a one-of-a-kind creation. Based on the photos you provide, we will faithfully recreate your pet’s coat color, facial structure, expression, markings, and distinctive features. The overall realism is very high; however, as these are handcrafted works of art, we cannot achieve a 100% exact mechanical replica of the photo. Different materials yield different results, so we select the most suitable fabrics and techniques to ensure your pet’s image is both adorable and expressive, rather than pursuing a cold, industrial replica. Each piece is a unique keepsake exclusively for your beloved pet.

Stamps & Embossers / Mugs & Phone Cases: Matches the proof you approved

Ink Rubbing Art / Vintage Porcelain Jewelry & Art: Matches the product images.

When you select “Master Artist Crafted” during checkout, your item will be crafted by one of our master artists with over 20 years of experience. These pieces feature meticulous attention to detail, a more lifelike overall appearance, and a look that better captures your personal essence. Additionally, these orders are prioritized in our production queue, making them ideal for special gifts, wedding anniversaries, and clients with high standards.

Buyers are responsible for any taxes, duties, or import fees levied by the destination country. You may be required to pay import duties and taxes when the package arrives in your country or region. Any additional costs incurred during customs clearance are your responsibility. We cannot control or predict these costs, and customs policies vary by country.

Head Sculpting: We will hand-sculpt the doll’s head based on the photos you provide. During this stage, you may request free revisions to facial features, including the shape of the nose and mouth, facial expressions, skin tone, and skin texture details. Once you approve the head model, we will set the shape and bake it; any further facial revisions after this point may incur additional fees.

Body Modeling Confirmation: We will create the body based on your requirements and reference photos. At this stage, you may request adjustments to the pose and body proportions. Once the body model is confirmed and baked, any major structural modifications will require additional labor and incur extra charges.

Final Product Confirmation: We will present the complete finished product to you. At this point, the character’s design and colors are finalized, and most customers are satisfied. Please carefully review all details, including text, patterns, and colors, before final confirmation. Once confirmed, we will finalize the design and arrange shipping. Once the doll has been shipped, no further modifications can be made, and we will not accept return requests for modifications.

Storiu offers bulk production for Bobbleheads and Plush Dolls. Bulk pricing is available via email. If you require multiple identical dolls, please email your specific requirements and details to info@storiu.me. We will provide you with a reliable quote. Multiple replicas of the same design—ideal for events, promotions, or corporate gifts.

For bulk orders of bobbleheads and plush dolls, a 100% prepayment is required before production can begin. Upon receipt of the prepayment and photos/concept art, we will typically send the first draft via email for your approval within 4–7 business days. If any revisions are needed and you provide final approval, we will begin prototyping for your confirmation, which usually takes 6–9 business days. Once confirmed, we will begin mass production. The production cycle is typically 20–35 days, depending on the order quantity. For rush orders, we can ship within 1–2 weeks. Standard shipping: Sea freight takes 15–40 days (depending on the destination port).

No matter what type of bulk order you need, we will provide you with the most competitive prices, first-class craftsmanship, and customer service, and guarantee your 100% satisfaction. If you have any questions, please contact us at service@storiu.me.

We accept order cancellations within 24 hours of placing your order. If you cancel your order, you will receive a full refund.
Generally, we do not accept cancellations or returns for custom products after 24 hours have passed since your order was placed. Since your order is a 100% one-of-a-kind custom product, crafted specifically for you or your pet, we do not accept returns or refunds. If you have any questions about your order, please let us know, and we will resolve them.
Once you have confirmed and received the item, no refunds will be issued. If you receive a damaged product, If you receive a damaged product, please send an email to service@storiu.me within 7 days of receiving it to file a claim, and include photos/videos of the product along with your order number. We will review the photos/videos you provide regarding the defective item. We strongly recommend that customers record an unboxing video as evidence in the event of missing, damaged, or defective items during shipping. This video evidence helps us verify the issue with our staff or work with the insurance company to protect your rights. If your item meets the criteria, we will remake an identical product for you free of charge, and you will not be responsible for any shipping costs.

Bobbleheads: Please store your bobbleheads in a dry, cool, and well-ventilated environment at room temperature. Avoid direct sunlight to prevent fading and keep the colors vibrant.
To extend their lifespan, please note:
• Avoid dropping, crushing, or bumping them against hard objects
• Place them out of reach of children and pets
• Keep away from high temperatures, humidity, and chemicals such as perfumes and sprays
Daily Cleaning: Simply wipe away dust gently with a slightly damp, soft cloth. Do not use alcohol, detergents, or any other chemical products, as they may damage the surface.

Plush Dolls: Please store them in a dry, cool, well-ventilated environment. Avoid prolonged exposure to direct sunlight to prevent fabric fading and deformation.
To maintain the doll’s shape and appearance, please note:
• Avoid pulling hard on the hair, clothing, or small accessories
• Do not wash with water, soak, machine wash, or iron
• Keep away from high temperatures, open flames, liquids, perfumes, and chemicals
• Prevent crushing or dropping; avoid chewing by pets or tearing by children
Daily Cleaning: Light surface dust can be gently removed with a lint roller or soft-bristled brush; for localized stains, gently dab with a slightly damp, clean cloth to absorb the moisture, then air-dry naturally. Do not wipe with chemicals such as alcohol, disinfectants, or laundry detergent.

3D Pet Frames/Whole Body 3D Pet Clone/Felted Pet Hoop/Pet Face Keychain: Store felted items in a dry, cool, and well-ventilated area. Avoid prolonged exposure to direct sunlight to prevent fading and brittleness.
To maintain the shape and texture, please note:
• Do not wash, soak, or rub vigorously
• Avoid pulling or bending forcefully to prevent the felt from cracking or deforming
• Keep away from fire, high temperatures, liquids, perfume, oil stains, and chemicals
• Avoid placing the keychain in the same bag as sharp or rough objects to prevent pilling or snagging
Daily Care: Remove surface dust with a soft-bristled brush or lint roller; for minor stains, gently dab with a slightly damp cotton cloth and allow to air dry naturally. Do not use chemical cleaners such as alcohol, disinfectants, or laundry detergent.

Leather Pet Face Keychain: Vegetable-tanned leather is natural top-grain cowhide that will develop a natural patina and color change with use; this is a normal part of the material’s aging process.
• Store in a dry, well-ventilated area; avoid humidity, rain, and prolonged exposure to direct sunlight
• Avoid contact with perfumes, hairspray, oil stains, disinfectants, and other chemicals
• Do not bend or scrape forcefully to prevent surface scratches or deformation
• Avoid storing with sharp or rough objects to minimize wear
Cleaning and Care: Gently wipe away surface dust with a soft, dry cloth. For light stains, gently rub with an eraser or rubber eraser; do not wash with water. Periodically apply a thin layer of colorless leather conditioner or mink oil; once absorbed, this will prevent cracking and enhance luster
⚠️ Vegetable-tanned leather may discolor or develop water stains when exposed to water; avoid contact with water whenever possible.

Stamps & Embossers: • Store in a dry, cool place; avoid humidity, direct sunlight, and high temperatures
• When not in use, cover with a dust cap or place in a storage pouch to prevent dust accumulation and scratches
• Wipe off any residual ink or pigment from the stamp surface immediately after use to maintain a clear impression
• Avoid dropping, heavy pressure, or scratching with hard objects to prevent cracking, warping, or damage to the design
• Wooden stamps must not be soaked in water or exposed to prolonged moisture to prevent warping and cracking
• Do not wipe acrylic stamps with alcohol or organic solvents to avoid whitening or cracking
With normal use and proper storage, no additional maintenance is required.

Mugs: Do not place in dishwashers, microwaves, or high-temperature sterilizing cabinets. Do not scrub vigorously with steel wool or hard brushes, as this can scratch the design. When hand-washing, gently clean with a soft cloth and warm water. Avoid prolonged soaking, direct sunlight, and sudden temperature changes. Use for drinking water at normal room temperature to ensure the design lasts for a long time.

Phone Cases: Do not expose to direct sunlight or high heat for extended periods to prevent cracking or fading of the design. Do not wipe with chemical solvents such as alcohol, disinfectant, acetone, or thinners, as these will corrode the design. Clean by gently wiping with a soft cloth and water; do not soak. Avoid storing with hard objects like keys or coins to prevent scratching the design
; do not bend or squeeze forcefully, as this may cause the design to peel off or the case to deform.

Ink Rubbing Art: Made of Xuan paper, which is sensitive to moisture, water, and sunlight.
• Please store flat or hang in a frame; avoid folding or squeezing to prevent cracking or damage.
• Keep away from humidity, water stains, and direct sunlight to prevent ink bleeding and the paper from yellowing or becoming brittle.
• Do not wash with water, wipe, or expose to any liquids or cleaning agents.

Vintage Porcelain Jewelry & Art:
• The porcelain shards are antique fragments and are relatively fragile. Avoid dropping, impacting, or applying heavy pressure to prevent chipped edges or breakage.
• Keep away from prolonged exposure to sweat, perfumes, hairspray, cosmetics, disinfectants, and other chemicals to prevent corrosion of the porcelain surface and metal edging.
• When not wearing the piece, store it in a separate jewelry box or soft pouch to prevent scratches from friction with other hard objects.
• Gently wipe the surface with a dry, soft cloth to remove dust. Do not wash with water, soak, or disinfect at high temperatures.
• Avoid wearing during vigorous exercise, showering, or swimming to prevent impact or moisture-induced oxidation.

Yes, we offer flat-rate shipping worldwide, with no additional delivery charges to any destination. Our flat-rate shipping policy helps you maximize savings on international shipping costs.

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